FAQ

Start up / Errors / Crashes

Most start up problems can be cured by installing the Microsoft .NET framework 4.5

Error: Installer never starts
Some anti-virus (AVAST especially) are known to cause problems.  Please be sure your anti virus software is up to date (program version – not just virus definitions)

Error: “Cannot download the application.  The application is missing required files” during installation:
Caused by anti-virus software running the installer in a sandbox mode meaning it does not have access to the files it needs.  Usually running the installer again will succeed.  If not look at the sandbox options for your anti-virus to white list the installer

If all else fails then contact us

 

 

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